Northumbrian Water Group (NWG) is a prominent water and sewerage service provider in the UK, encompassing not only the North East region but also Essex and Suffolk Water.
NWG is dedicated to delivering high-quality water and wastewater services to millions of customers, ensuring reliability and sustainability in their operations.
Operating across multiple regions, NWG faces the challenge of maintaining consistent service quality under tight deadlines and emergency conditions. The company operates 24/7, 365 days a year, which necessitates a reliable tooling service partner capable of managing and maintaining the availability of all necessary tools. NWG required a solution that would minimize downtime and ensure that their engineers always had access to functional and well-maintained tools.
Abbey Industrial Solutions stepped in to address these challenges by implementing a new standardization in the tooling platform. This standardization increased accuracy in manufacturing processes and significantly reduced downtime. To further support NWG’s operational needs, Abbey introduced a nationwide system of replacement tool lockers. These lockers are strategically placed for NWG engineers to access whenever their tools require repair or servicing.
Abbey Industrial Solutions took full responsibility for the call-off and return of tools to these lockers. This system ensures that NWG engineers can quickly and easily swap out faulty tools for fully functional ones, without any disruption to their work. By managing the entire process, Abbey allows NWG to focus on delivering seamless, uninterrupted service to their customers.
The partnership between Northumbrian Water Group and Abbey Industrial Solutions has proven to be highly effective in reducing the hassle and headaches associated with tooling asset management.
By implementing a standardized tooling platform and a nationwide replacement tool locker system, Abbey has enabled NWG to maintain consistent tool availability and minimize downtime.
This collaboration highlights the importance of strategic partnerships in achieving operational efficiency and reliability, ultimately benefiting both the service provider and their customers.
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