Managing servicing and replacement tooling nationwide to a critical service provider

Northumbrian Water Group (NWG) not only encompasses the North East water and sewerage provider but also Essex and Suffolk Water. The company works hard across both regions to be a leading provider and often work within tight deadlines or in emergency conditions. NWG work 24/7, 365 days a year so needed a
tooling service partner who could manage and maintain consistent availability of all tools.

Abbey Industrial Solutions implemented a new standardisation in the tooling platform which increased accuracy in manufacturing while reducing the amount of time lost to down-time. The team from Abbey implemented a nationwide system of replacement tool lockers for the NWG engineers to access when their tools needed repairing or servicing. Abbey are fully responsible for the call off and return of the tools to the lockers meaning NWG are able to focus on delivering a  seamless non stop service to their customers.

We are really pleased to work in partnership with our customers to reduce the hassle and headaches our customers experience when it comes to tooling asset  management.