OUR VISION & VALUES

our vision

OUR VISION & VALUES

Our Mission

“To help our customers work safely and productively,
providing hassle-free industrial tooling solutions that offer complete peace of mind.”

Be innovative

We will strive to be at the forefront of the industry, continually providing the latest solutions to our clients’, which help to solve problems and drive productivity, not just today, but everyday.

BE EXCELLENT

We will deliver a quality service everytime. We want to be recognised as the UK’s leading industrial tool provider and this can only be built upon a bedrock of service excellence.  We will continue to work to required accreditations and certifications, maintaining our reputation for robust, quality products.

Add Value

We understand that every company is different, that’s why we place great importance on being empathetic to the needs of the customer to make sure the solutions we provide truly address their needs.  We believe in providing the right tool for the right application everytime, giving our customers’ complete peace of mind.

Be a partner

Our clients are at the heart of our business and our long term future is reliant on their continued business, so being easy to work with is a essential.   We will provide a one-stop service so they only ever have to call one number and speak to one contact.  Our team are friendly and nice to work with, we have an open-book policy and do what we say, when we say.

Be exceptional/Go beyond

We will continually exceed customer expectations. We are proud of the service that we provide and our many satisfied customers. We continually strive to go above and beyond to enhance the customer experience.

Be different

There are many tool companies out there, but only one Abbey and we do things differently. We challenge the perception of the tooling industry and our fresh approach sets us apart.  We will ask how you do things and listen to your needs, because we are truly independent and work with the world’s leading tool manufacturers we can provide a ‘best of breed’ bespoke solution that addresses your exact requirements.

LET’S KEEP IN TOUCH

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